Desko Invoice
Troubleshooting

PDF issues

  • Blank PDF or missing logo: re-upload a transparent PNG and regenerate the PDF.
  • Wrong totals: confirm currency, discounts, and tax toggles before exporting again.

Email issues

  • Email not delivered: verify the customer email and try a different address; re-run send after regenerating the PDF.
  • Spam folder: add a short, clear subject and keep attachments small.

Public link issues

  • Link not loading: ensure public sharing is enabled for that invoice.
  • Expired access: generate a new link if expiration is set or the invoice was cancelled.

Payments and status

  • Status stuck: edit and save the invoice or payment to trigger a recalculation.
  • Overdue too early: update the due date and save.