Support & Help
Use this page when you need help from the Desko team or need onboarding assistance for a new store.
Support channels
How to reach us
- Email: support@desko.app
- Phone/WhatsApp: +1-641-449-6047
- Support hours: Monday to Friday, 9am to 5pm
- Average response time: 24 hours
What support can help with
- New store onboarding
- Product, tax, and printer setup
- Billing and close cash workflow questions
- Subscription and feature-access issues
- General troubleshooting
Before you contact support
- Note the screen where the issue happens.
- Capture a screenshot or short video if possible.
- Collect the store name, device model, and approximate time of the issue.
- Include the exact error message if one appears.