Frequently Asked Questions
This page gives short answers to the most common Desko POS questions. Expand it as customer questions come up.
Does Desko POS work offline?
Yes. Desko POS can continue basic selling operations during temporary internet interruptions. Some features, such as sync, reports, and online payment updates, may require the connection to return.
Can I use different printers for different workflows?
Yes. Use the printer settings, print templates, and restaurant control copy settings to route output to the correct printer.
Why is a menu item missing?
The item is usually hidden because of a missing add-on or a role permission. Check the subscription/add-ons page and the user role configuration.
How do I get help?
Use the Support page for direct contact details and onboarding help.
What should I do first after setup?
- Review store details.
- Add products and taxes.
- Pair printers.
- Test a sale end-to-end.